Chocolate Conversations happen in the seams: between strategy and execution, marketing and sales, service and customers.
People are talking past each other, each side nodding, thinking they’re on the same page.
Talk is cheap, but those conversations are costly. While they manifest themselves in many ways, you will see the symptoms, it constrains future innovation and growth, confuses employees, limits company’s ability to execute, damages company culture, and erodes relationships with customers and other external stakeholders.
The Chocolate Conversation Diagnostic examines the seams where you think Chocolate Conversations may be happening, and assesses their impact on people, process and culture. It shows where you have gaps.
Over $638 billion was spent on innovation last year.1
Changing the Conversation can improve innovation effectiveness by up to 54%.2
Fully engaged Customers represent a 23% premium in wallet share, profitability and revenue.
Changing the Conversation can improve long term customer relationships by up to 61%.
lifespan of a business on the S&P 500 has dropped from a high of 61 years to 18 years..
Changing the Conversation can improve organization performance by up to 42%.