Where do
they happen?
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Chocolate Conversations happen in the seams: between strategy and execution, marketing and sales, service and customers.

People are talking past each other, each side nodding, thinking they’re on the same page.

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What are
the symptoms?
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Talk is cheap, but those conversations are costly. While they manifest themselves in many ways, you will see the symptoms, it constrains future innovation and growth, confuses employees, limits company’s ability to execute, damages company culture, and erodes relationships with customers and other external stakeholders.

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What is
the cure?
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The Chocolate Conversation Diagnostic examines the seams where you think Chocolate Conversations may be happening, and assesses their impact on people, process and culture. It shows where you have gaps.

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What do
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cost you?

Over $638 billion was spent on innovation last year.1

  • $638 img
  • 54%

Changing the Conversation can improve innovation effectiveness by up to 54%.2

2. Innovation in Globally Distributed Teams Gajendran & Joshi, 2012.
What do
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cost you?

Fully engaged Customers represent a 23% premium in wallet share, profitability and revenue.

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  • 61%

Changing the Conversation can improve long term customer relationships by up to 61%.

4. Effective communication styles for the customer-oriented service employee Kang & Hyun, 2012
What do
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cost you?

The average
lifespan of a business on the S&P 500 has dropped from a high of 61 years to 18 years..

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  • 42%

Changing the Conversation can improve organization performance by up to 42%.

6. Organizational Communication and Performance, 1984
  1. The Global Innovation 1000: Navigating the Digital Future. PWC.
  2. Innovation in Globally Distributed Teams Gajendran & Joshi, 2012.
  3. Gallup, why Customer Engagement Matters.
  4. Effective communication styles for the customer-oriented service employee Kang & Hyun, 2012
  5. Innosight, Creative Destruction Whips Through America, 2012
  6. Organizational Communication and Performance, 1984