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Shannon is fassforward’s Executive Coaching Operations Coordinator, where she ensures seamless client experiences and efficient coaching workflows. As the main support for the Head of Executive Coaching and liaison for all Executive Coaches, she oversees the lifecycle of coaching engagements—from onboarding to completion. With a B.A. in Communication and Media Studies and a minor in Psychology from the University of Hartford, Shannon brings strategic communication, attention to detail, and a touch of humor to every project she tackles. She has a special place in her heart for World of Warcraft, dogs of all breeds, and everything Taylor Swift.